Quick answers, fixes for common problems, and a plain-English glossary of every term you'll meet in DataDelivery.
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This is the catch-all page. If something isn't behaving the way you expect, or you've hit a word you don't recognize, you're in the right place. Tap any question below to reveal the answer, scan the troubleshooting fixes, or jump to the glossary for plain-English definitions.
Tap a question to expand it.
No. You share a report (or a whole job) via a private link — no login required.
No. It's excellent for visualization, communication, inspections, and rough measurements — but it is not survey-grade and shouldn't be used for engineering, legal, or boundary decisions.
Anywhere from a few minutes to a few hours, depending on how many photos you have and the quality setting. You can close the tab; tick Email me when processing finishes to be notified.
Finished products (orthophotos, elevation models, point clouds) must be imported with Tools → Add External Products, not the Upload Files button, which only accepts raw photos. See Add External Products.
Those viewer tabs appear only after you open that type of file from the Files tab.
Deleted files sit in the Recycle Bin and keep using storage until you permanently delete them (Recycle Bin → Delete Permanently or Clear All). See Storage, Recycle Bin & Tools.
Yes — add captures to track a site over time; each capture has its own files and products. See Creating & Organizing Jobs.
Yes, as long as the product has elevation data (a DSM). Turn on Generate DSM/DTM when processing, or include a DSM when you import. See Measurements & Analysis.
Use Ortho Compare (a before/after slider) in a report, or keep multiple captures. See Reports & Sharing and Map View.
Something not working? Find your symptom below and try the fix. These cover the issues new users hit most often.
I can't create a job. You may have hit your job limit for the month. Open Memberships from the sidebar and choose a plan, then try again.
My upload failed. The two usual culprits are being out of storage, or a flaky internet connection. Free up space (empty the Recycle Bin or delete jobs) or check your connection, then retry the upload.
Processing failed. This usually means your photos didn't overlap enough, or some were blurry or unusable. Try again with more photo overlap, or with fewer and cleaner photos.
I can't find a product I just made. Check that you're on the right capture, then look inside the Products folder — that's where finished orthophotos, elevation models, and point clouds are stored.
My report link isn't working. Regenerate the link from the report's ⋮ (three-dot) menu, then share the fresh link.
Tip: Most "where did it go?" moments come down to being on the wrong capture. If a file or product seems missing, switch captures first before assuming something broke.
Free up space, recover deleted files, and permanently empty the Recycle Bin.
Read guide →Every term you'll meet in DataDelivery, in plain words. Skim it once and the whole platform reads more easily.
Still stuck on something this page didn't cover? Head back to the Help Center home and work through the relevant guide — most questions are answered step by step there.