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This is the catch-all page. If something isn't behaving the way you expect, or you've hit a word you don't recognize, you're in the right place. Tap any question below to reveal the answer, scan the troubleshooting fixes, or jump to the glossary for plain-English definitions.
Frequently asked questions
Tap a question to expand it.
No. You share a report (or a whole job) via a private link — no login required.
No. It's excellent for visualization, communication, inspections, and rough measurements — but it is not survey-grade and shouldn't be used for engineering, legal, or boundary decisions.
Anywhere from a few minutes to a few hours, depending on how many photos you have and the quality setting. You can close the tab; tick Email me when processing finishes to be notified.
Finished products (orthophotos, elevation models, point clouds) must be imported with Tools → Add External Products, not the Upload Files button, which only accepts raw photos. See Add External Products.
Those viewer tabs appear only after you open that type of file from the Files tab.
Deleted files sit in the Recycle Bin and keep using storage until you permanently delete them (Recycle Bin → Delete Permanently or Clear All). See Storage, Recycle Bin & Tools.
Yes — add captures to track a site over time; each capture has its own files and products. See Creating & Organizing Jobs.
Yes, as long as the product has elevation data (a DSM). Turn on Generate DSM/DTM when processing, or include a DSM when you import. See Measurements & Analysis.
Use Ortho Compare (a before/after slider) in a report, or keep multiple captures. See Reports & Sharing and Map View.
Troubleshooting
Something not working? Find your symptom below and try the fix. These cover the issues new users hit most often.
I can't create a job. You may have hit your job limit for the month. Open Memberships from the sidebar and choose a plan, then try again.
My upload failed. The two usual culprits are being out of storage, or a flaky internet connection. Free up space (empty the Recycle Bin or delete jobs) or check your connection, then retry the upload.
Processing failed. This usually means your photos didn't overlap enough, or some were blurry or unusable. Try again with more photo overlap, or with fewer and cleaner photos.
I can't find a product I just made. Check that you're on the right capture, then look inside the Products folder — that's where finished orthophotos, elevation models, and point clouds are stored.
My report link isn't working. Regenerate the link from the report's ⋮ (three-dot) menu, then share the fresh link.
Tip: Most "where did it go?" moments come down to being on the wrong capture. If a file or product seems missing, switch captures first before assuming something broke.
Related: Storage, Recycle Bin & Tools
Free up space, recover deleted files, and permanently empty the Recycle Bin.
Read guide →Glossary
Every term you'll meet in DataDelivery, in plain words. Skim it once and the whole platform reads more easily.
- Job
- A project for one site or property. It holds all your photos, files, and finished products in one place.
- Capture
- A single visit to a site within a job. Use multiple captures to track the same place over time — each one keeps its own files and products.
- Orthophoto
- A single, flat, map-accurate photo stitched together from all your drone images — like a crisp aerial map of your whole site.
- Point cloud
- A 3D model of your site made of millions of colored dots, which you can spin, zoom, and measure inside.
- DSM (Digital Surface Model)
- An elevation map of the top of everything — including buildings, trees, and piles. Needed for stockpile volume measurements.
- DTM (Digital Terrain Model)
- An elevation map of the bare ground, with buildings and vegetation stripped away.
- Contours
- Lines on your map that connect points of equal elevation, showing the shape of the land — closely spaced lines mean steep ground.
- GSD (Ground Sample Distance)
- How much real-world ground each pixel covers — a smaller GSD means a sharper, more detailed map.
- Annotation
- A mark, pin, or note you add on top of an image or map to point out an issue or feature.
- Severity
- A color-coded level you assign to an annotation to show how serious it is — handy for sorting big from small issues at a glance.
- Report
- A client-ready view of your job that you share with a private link — no login required for whoever you send it to.
- Product / Deliverable
- A finished output of processing — an orthophoto, elevation model, point cloud, or contours. These live in the Products folder.
- Storage
- The space your photos and products take up, set by your plan. Recycled files still count until you permanently delete them.
- NDS Processing
- The engine that turns your raw photos into finished products (orthophotos, point clouds, elevation models, and contours). You start it with the Process Imagery button.
Still stuck on something this page didn't cover? Head back to the Help Center home and work through the relevant guide — most questions are answered step by step there.
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